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The Reports feature allows you to view searchable subsets of system‐wide phone calls. By default, reports will show calls for telephone lines in your own company. If you are logged in as a Hover Networks reseller, you can also view calls for your customers. If you are logged in as a system owner, you can also all active calls throughout the Total Control™ installation.
If the page has a button marked “Export as .csv”, click this to download the results shown. Depending on your browser configuration, this may download a file to your computer, or may open the results in a program that can read .csv files such as Microsoft Excel.
Active calls displays all system calls currently in progress. To view a subset of active calls, select from the following search and sort parameters, then click the “Update” button.
Under Show calls matching:
Call history displays all completed system calls. To view a subset of completed calls, select from the following search and sort parameters, then click the “Update” button. Under Show call legs matching:
Once the search has been completed, the page will display the found calls. Additionally, a summary of Calls found, Total duration, and Total cost is displayed at the bottom of the page. The system administrator can also export a .csv file of the displayed information, including:
Top lists displays a searchable subset of “top” system calls, searched by the following primary criteria:
After selecting the primary top list, select Start date, End date, and Maximum results, then click the “Search” button. Searches using the first three primary criteria will display the following information:
Transactions displays any changes to your balance not associated with calls.
Under Show call legs matching:
End date Under Sort:
Once the search has been completed, the page will display the found transactions, including Date and time, Description, Person, and Amount. The bottom of the page displays a summary of Transactions found, Total of positive transactions, Total of negative transactions, and Net total of all transactions. The system administrator can also export a .csv file of the displayed transactions, including the following fields: