The Reports feature allows you to view searchable subsets of system‐wide phone calls. By default, reports will show calls for telephone lines in your own company. If you are logged in as a Hover Networks reseller, you can also view calls for your customers. If you are logged in as a system owner, you can also all active calls throughout the Total Control™ installation.

If the page has a button marked “Export as .csv”, click this to download the results shown. Depending on your browser configuration, this may download a file to your computer, or may open the results in a program that can read .csv files such as Microsoft Excel.

ACTIVE CALLS

Active calls displays all system calls currently in progress. To view a subset of active calls, select from the following search and sort parameters, then click the “Update” button.
Under Show calls matching:

• Direction—Any, Internal, Inbound, Outbound

Under Sort:

• Sort by—Direction, Caller, Called, or Start date and time
• Direction—Ascending or Descending

Under Refresh:

• Refresh every (seconds)—Automatically performs the selected search parameters in your
  browser on a periodic basis. Once the search has been completed, the system administrator can select phone calls to hang up.

CALL HISTORY

Call history displays all completed system calls. To view a subset of completed calls, select from the following search and sort parameters, then click the “Update” button. Under Show call legs matching:

• Start date
• End date
• Leg status—Answer or No answer
• Leg direction—Any, Internal, Inbound, Outbound
• Calling number match—Exact, Starts with, Ends with, or Contains
• Calling number
• Called number match—Exact, Starts with, Ends with, or Contains
• Called number

Under Sort:

• Sort by—Direction, Caller, Called, Start date and time, End date and time, Billable time, or Cost
• Direction—Ascending or Descending
• Called number Calls—Number of calls

Once the search has been completed, the page will display the found calls. Additionally, a summary of Calls found, Total duration, and Total cost is displayed at the bottom of the page. The system administrator can also export a .csv file of the displayed information, including:

• Status and Direction
• Calling number and Called number
• Start and End date and time
• Duration and Cost

TOP LISTS

Top lists displays a searchable subset of “top” system calls, searched by the following primary criteria:

• Called numbers by number of calls—Numbers in your system with the most calls.
• Called numbers by total cost—Numbers in your system with the most expensive calls.
• Called numbers by total duration—Numbers in your system with the longest calls.
• Calls by duration—The longest calls across all numbers in your system.
• Calls by cost—The most expensive calls across all numbers in your system.

After selecting the primary top list, select Start date, End date, and Maximum results, then click the “Search” button. Searches using the first three primary criteria will display the following information:

TRANSACTIONS

Transactions displays any changes to your balance not associated with calls.
Under Show call legs matching:

• Start date

End date Under Sort:

• Sort by—Date and time, Description, Person calling, or Amount · Direction—Ascending or Descending

Once the search has been completed, the page will display the found transactions, including Date and time, Description, Person, and Amount. The bottom of the page displays a summary of Transactions found, Total of positive transactions, Total of negative transactions, and Net total of all transactions. The system administrator can also export a .csv file of the displayed transactions, including the following fields:

• ID—Telephone line ID
• Date and Time
• Customer and Customer name
• Currency and Amount
• Type and Description
• Person and Source
• Reference