A Live Overview will allow you to check up on your agents and make sure their work is up to company standards.

Using a live overview gives you the chance to make sure everything is running smoothly. The dashboard for live system monitoring is based on popular internet messaging systems, and so is easy to configure and use for everyday use.

Live system monitoring will allow you to:

• Check up on your agents and make sure their work is up to standard
• Call any extension or number with one simple click
• Turn off/on the Do Not Disturb feature using the interface
• Have a large company-wide directory of all your agents

Making sure your agents are working properly and efficiently is important for any business or company, and live system monitoring allows you to do just that by giving you a real-time status of your staff and co-workers.